- Returns Policy -

We want you to love shopping with us, and come back again and again, just like our guests do in our restaurant.

If, for any reason you are not completely satisfied with your purchase please let us know and we will do everything necessary to put things right if we have made a mistake.

You can contact us by telephone or email.

 

If we ask you to return the goods please ensure that you use the original packaging and enclose the order slip that we enclosed with your purchase and proof of postage costs.

 

If we sent you the wrong item we will send a replacement the same day that we receive your return and we will refund your postage costs in full.

 

If you ordered the wrong item we will send a replacement the same day that we receive your return but we will expect you to pay for your and our postage costs.

 

If the item was damaged please notify us by email within 24 hours and if possible assist us with a supporting photograph, we will then issue a replacement the same day.

 

Returns must be made within two days.

 

01989 780 470

hello@moodycowpub.com

Website design by Steele & Stovell

KBBL Ltd, England and Wales

Moody Cow Pub, Upton Bishop, Ross on Wye, HR9 7TT

Company No. 7257959